Looking to return your order? No problem! If the product you purchased doesn’t quite meet your expectations, Sassygrove will gladly offer you full refund.

Here’s what you need to know about our returns policy:

  • Items must be returned within 30 days of the delivery date.
  • All returns will receive store credit or a full refund, making it easy for you to find an alternative item or the same item in a different size.
  • Final sale items cannot be returned unless faulty. Refunds are not available for final sale items, change of mind, or incorrect sizing.
  • Customers who receive incorrect items or products with manufacturing faults will be refunded.
  • Sassygrove is not responsible for return shipping costs.
  • Please take care when trying on products. Items that do not comply with our returns policy will be returned to you.

Exchange options:

  • Store credit will be issued for exchanges.
  • For urgent exchanges, we recommend purchasing the replacement size before sending back the return. Once we receive your unwanted item, we’ll issue you with store credit.

Conditions for returns:

  • All garments must be unworn, unwashed, with tags attached, and in their original packaging.
  • Shoes must be returned in their original undamaged shoebox and tried on indoors on a soft floor.

Items that cannot be returned include sale items (excluding full-priced items purchased with a discount code), accessories (except shoes and heels), lingerie, and swimwear without hygiene stickers.

To start a return please email info@sassygrove.com specifying your order number and a reason for a return.

Return your items to:

Sassygrove Fashion Returns Centre ORDER NUMBER #: ______ 41a sea vista Avenue,Beach Haven, Auckland, 0626 New Zealand

Note:

  • Returns received after 30 days will incur a $5.00 NZD processing fee deducted from your store credit note.
  • Returns received after 35 days will not be accepted.
  • If you receive a faulty item, contact our customer support team within 5 days of receiving the package.

Please use a traceable delivery method for returns, as we are not responsible for lost or damaged returns.

Returns will be assessed upon arrival, and refunds will be issued within 21 working days to the original payment method or as store credit. Store credit will be valid for 6 months.